Hi ,
Greetings from IKYA Global.
This is to inform you that we
Position: - TSR , CSR & ordermanagment (Enterprise support) ,
HCL :- Service desk Bangalore & Chennai location,
Salary: 6 LPA
Mode of Employment – Permanent Position
Kindly reply back to the mail with your confirmation to attend the Face to Face discussion.
Please mention your top of the resume as IKYA
Please find the Venue Details and the mandatory Documents for your kind Perusal.
Interview Date
21st DEC 2016 (Bangalore) & 20th & 22nd DEC 2016 (Chennai)
Contact Person
Roshan or Ram @ 9731107485,9789892623,7204041599
Interview Time
11.00 AM to 3 PM
Venue
IKYA Human Capital Solutions (A Division of Quess Corp Limited)
Raheja Arcade, #201-210,
2nd Floor, Unit No 1,Koramangala Industrial Layout, Bengaluru - 95,
Chennai Venue
IKYA Human Capital Solutions (A Division of Quess Corp Limited)
2ND Floor, G.R.Complex Main Building, New No 808/22, Old No407/23,Anna Salai Nandanam, Chennai - 35
PF the JD Below.
HCL :-
Job Descriptions
Service Desk :
Operations
Level: L1 & L2,
Experience: 6 Months to 4 years
· Incumbent should open for 24X7 operations
· Should have relevant experience on server support and ticketing tools
· should have good knowledge in UNIX, Windows and basic knowledge in Networks
· Experience on production UNIX and WINDOWS servers.
· Ready to work in only Night Shifts (24x7x 365 model)
· Fundamental knowledge of Networks
· Good troubleshooting Skills
· Exposure to any monitoring/ticketing tool
· Good communication skills
· Will be working on Server Monitoring, Hardware Monitoring, Network Monitoring, Backup Monitoring, Batch Job (Job Scheduler), ITSM Tools (Remedy, Service Now) etc... These are the standard tools we use for DC Monitoring. It is not necessary in all project we will have these tools.
· Real time acknowledgement and ownership of IT infrastructure alerts.
· Quickly address the critical alerts and follow up with respective teams till the resolution.
· Work as a central point of contact for all technical support teams and provide up-to-date information for on-going incidents/alerts.
· Handle L1 troubleshooting, diagnose the issue and try to resolve alerts at your end to balance work load of L2 technical support team. (In few Project Customer will not allow this due to access issue.)
Job Descriptions
GAM : L1 & L2
General Description
· Job description for Service Desk (GAM) profile.
Responsibilities
· Managing user account across applications running on various platforms like IBM-AIX, Red Hat Linux, Z OS/RACF, SQL Administrator, Windows – Active Directory, etc.
· To create and administer LAN accounts of the users
· To create and administer various shared resources e.g. Distribution Lists, Directories
· To provide permissions to the user as required by them
· To setup the servers as per the customer requirement
· To Standardize the network resources as per the client requirement
· Ensure that the customer has the appropriate access to the tools to support the business in an efficient way
· System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping
· Create LAN and/or E-mail account for the users and administer them.
· Grant permissions on various network resources available to users.
· Creation and administration of Global groups.
· Creation and modification of exchange resources like Distribution Lists, Shared E-mail account, Shared Calendar and Conference Rooms.
· Creation of New Directories as per the customer guidelines and grant permissions on them.
· Setting up servers as per the client standards and granting permissions on them.
· Creation, modification and deletion of user accounts on AIX Servers
· Creation, Modification and deletion of user accounts on Mainframe/RACF
· Creation, Modification and deletion of users accounts on Oracle/Sql
· Perform development and maintenance of knowledge Base for the User Account Maintenance Processes
Technical Requirements
· Working knowledge of applications running across multiple platforms like HP-UX, Solaris, Windows, etc.
· Understand of ITIL processes.
· Working knowledge of ticketing system for Incident management.
· Defining processes and implementing them as per need.
· MCP - Installing, Configuring, and Administering Microsoft Windows 2000 Server / MCSE certified
· Working knowledge of applications running across multiple platforms like BM-AIX, Red Hat Linux, Z OS/RACF, SQL Administrator, Windows – Active Directory, etc.
· Analytical and Root cause analysis
· User account creation for Active Directory, Exchange Mailboxes, Distribution lists
· VPN and remote dial-in users
· Servers: Windows 2000, Windows 2003, Windows 2008,
· Knowledge of Active Directory, Exchange 2003/2007
· VPN and remote dial-in users
· Windows Operating systems
· Clients: Windows7, Windows Vista, Windows XP, Windows 2000
· ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
JimpakChipak - Subscribe
Greetings from IKYA Global.
This is to inform you that we
Position: - TSR , CSR & ordermanagment (Enterprise support) ,
HCL :- Service desk Bangalore & Chennai location,
Salary: 6 LPA
Mode of Employment – Permanent Position
Kindly reply back to the mail with your confirmation to attend the Face to Face discussion.
Please mention your top of the resume as IKYA
Please find the Venue Details and the mandatory Documents for your kind Perusal.
Interview Date
21st DEC 2016 (Bangalore) & 20th & 22nd DEC 2016 (Chennai)
Contact Person
Roshan or Ram @ 9731107485,9789892623,7204041599
Interview Time
11.00 AM to 3 PM
Venue
IKYA Human Capital Solutions (A Division of Quess Corp Limited)
Raheja Arcade, #201-210,
2nd Floor, Unit No 1,Koramangala Industrial Layout, Bengaluru - 95,
Chennai Venue
IKYA Human Capital Solutions (A Division of Quess Corp Limited)
2ND Floor, G.R.Complex Main Building, New No 808/22, Old No407/23,Anna Salai Nandanam, Chennai - 35
PF the JD Below.
HCL :-
Job Descriptions
Service Desk :
Operations
Level: L1 & L2,
Experience: 6 Months to 4 years
· Incumbent should open for 24X7 operations
· Should have relevant experience on server support and ticketing tools
· should have good knowledge in UNIX, Windows and basic knowledge in Networks
· Experience on production UNIX and WINDOWS servers.
· Ready to work in only Night Shifts (24x7x 365 model)
· Fundamental knowledge of Networks
· Good troubleshooting Skills
· Exposure to any monitoring/ticketing tool
· Good communication skills
· Will be working on Server Monitoring, Hardware Monitoring, Network Monitoring, Backup Monitoring, Batch Job (Job Scheduler), ITSM Tools (Remedy, Service Now) etc... These are the standard tools we use for DC Monitoring. It is not necessary in all project we will have these tools.
· Real time acknowledgement and ownership of IT infrastructure alerts.
· Quickly address the critical alerts and follow up with respective teams till the resolution.
· Work as a central point of contact for all technical support teams and provide up-to-date information for on-going incidents/alerts.
· Handle L1 troubleshooting, diagnose the issue and try to resolve alerts at your end to balance work load of L2 technical support team. (In few Project Customer will not allow this due to access issue.)
Job Descriptions
GAM : L1 & L2
General Description
· Job description for Service Desk (GAM) profile.
Responsibilities
· Managing user account across applications running on various platforms like IBM-AIX, Red Hat Linux, Z OS/RACF, SQL Administrator, Windows – Active Directory, etc.
· To create and administer LAN accounts of the users
· To create and administer various shared resources e.g. Distribution Lists, Directories
· To provide permissions to the user as required by them
· To setup the servers as per the customer requirement
· To Standardize the network resources as per the client requirement
· Ensure that the customer has the appropriate access to the tools to support the business in an efficient way
· System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping
· Create LAN and/or E-mail account for the users and administer them.
· Grant permissions on various network resources available to users.
· Creation and administration of Global groups.
· Creation and modification of exchange resources like Distribution Lists, Shared E-mail account, Shared Calendar and Conference Rooms.
· Creation of New Directories as per the customer guidelines and grant permissions on them.
· Setting up servers as per the client standards and granting permissions on them.
· Creation, modification and deletion of user accounts on AIX Servers
· Creation, Modification and deletion of user accounts on Mainframe/RACF
· Creation, Modification and deletion of users accounts on Oracle/Sql
· Perform development and maintenance of knowledge Base for the User Account Maintenance Processes
Technical Requirements
· Working knowledge of applications running across multiple platforms like HP-UX, Solaris, Windows, etc.
· Understand of ITIL processes.
· Working knowledge of ticketing system for Incident management.
· Defining processes and implementing them as per need.
· MCP - Installing, Configuring, and Administering Microsoft Windows 2000 Server / MCSE certified
· Working knowledge of applications running across multiple platforms like BM-AIX, Red Hat Linux, Z OS/RACF, SQL Administrator, Windows – Active Directory, etc.
· Analytical and Root cause analysis
· User account creation for Active Directory, Exchange Mailboxes, Distribution lists
· VPN and remote dial-in users
· Servers: Windows 2000, Windows 2003, Windows 2008,
· Knowledge of Active Directory, Exchange 2003/2007
· VPN and remote dial-in users
· Windows Operating systems
· Clients: Windows7, Windows Vista, Windows XP, Windows 2000
· ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
JimpakChipak - Subscribe
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